Apprentice Vacancy

Frampton & Roebuck Ltd – Apprentice Lettings and Property Management Administrator (Ref: 1148)

Employer:
Frampton & Roebuck

Location:
Durham

Wage/hours:
£146.25 / 37.5 hrs per week, Monday – Friday 9am-5pm

Qualification that you’ll work towards:
Business Administration – Level 3

Job Description:
As a letting agency you will be dealing with a great deal of incoming calls from our existing customers as well as customer enquiries. Many of our customers will come into the office on a daily basis therefore you will need to be able to communicate with people clearly and confidently.

You will be trained in the following areas –
Filing and logging of documents paper based and on the data system
Scanning and documenting customer information
Meeting and greeting customers
Booking in viewings using the on line diary systems (this is why good local knowledge is a must)
Keeping the directors diary’s up to date with reminders of events, call out to see tenants and meetings
You will be trained to deal with complaints (who to pass them on to if you are not able to assist with the complaint)
You will be expected to take written messages and to be able to send emails
To enable you to understand the full service which we provide as a company you will be taken out on viewings, reviews of property, you may have to even pop to a local tenant with a spare key if they are locked out.

Qualities required:
Good telephone manner
Competent ICT skills – including the use of spreadsheets (Will need to be able to input data)
Good timekeeper

Qualifications required:
Must have GCSE maths and English at grade 4/GCSE C or above (or equivalent qualifications)
Must have a form of ICT qualification such as BTEC/OCR/ECDL or preferably GCSE

Closing date:
22nd May 2019

Apprenticeship to start:
late June/July 2019

To apply, email us your CV stating the ref. number of the vacancy to: apprenticeships@bacoll.ac.uk