JBL Services Ltd
Monday to Friday 8.30 to 5.00 pm, ½ hour lunch breaks.
Answering the telephone.
Dealing with enquiries and taking details of service calls being placed by customers.
Answering customer’s queries.
Entering information of service calls in databases and manually writing out call slips for allocation to service engineers.
Checking emails from engineers regularly throughout the day to update customer databases and advise companies when work is completed or the parts that are required.
Scanning/photocopying of any paperwork required by customers and emailing to customers.
If parts are required make out a parts sheet to provide other office staff with information required to source parts to be able to quote customers.
When parts arrive in the office open parcels, match up despatch note with parts ordered by JBL and update customer’s databases to note parts have been received.
Mark up parts/boxes with customers name and make out call slips to be allocated to engineers.
Keep filing of engineer’s report/worksheets up to date.
Good telephone manner
Good people skills
Effective communication skills
Good organisational skills
Good typing skills
Sense of humour
Ability to use initiative
English, maths and ICT at grades 4 / C or above or the equivalent qualifications
19 May 2019
Apprenticeship start date: