Business Administration Apprentice - North House Surgery

An exciting opportunity has arisen to join a busy office team performing a range of administration duties in a local GP Surgery. Do you have the ambition and enthusiasm to join our team?

Wages and Hours

£236.80 and 37hrs per week. working hours to be structured between 8am and 6pm, Mon-Fri.

Job Description

Purpose / Role

To be responsible for undertaking a wide range of administrative duties and the provision of general support to the practice team. Duties can include but are not limited to, the running of patient searches and requested data, administration of databases, following recall system processes to ensure all patients that require an invite into the practice receive this via phone call, text or letter and processing incoming hospital correspondence.

Responsibilities and Duties

• Build, generate and carry out searches as required by the organisation team to enable reports to be produced, audits to take place, Quality and Outcomes
• Framework targets to be monitored/acted upon and action plans devised
• Support the team in effective use of searches, audits and recalls
• Send out mail merges and text messages for a number of campaigns
• Monitor the practice generic email address

• Input/process data as required within the clinical system e.g. referrals, read coding, producing letters, processing registrations etc.
• File and store records as required (including scanning)
• Process requests for information appropriately following the correct procedures
• Carry out system searches as requested

• Process incoming and outgoing mail
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Photocopy documentation as required
• Manage all queries (including administrative queries) as necessary in an efficient manner

• Maintain a clean, tidy and effective working area at all times
• Support all clinical staff with general tasks as requested
• Have a positive attitude towards equality, diversity and inclusion
• Collect sensitive patient information and maintain confidentiality at all times in accordance with the law

Person Specification

Essential qualifications

• GCSE English (Grade 9-4 / A*-C / Level 2) essential
• GCSE Maths (Grade 9-4 / A*-C / Level 2) essential

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Number skills
• Team working
• Initiative
• Patience
• Polite telephone manner
• Able to plan workload Able to follow instructions
• Flexible and co-operative
• Motivated and forward thinking
• Sensitive and Empathetic
• Ability to work under pressure

• Confidentiality It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.
• Professional Conduct At North House Surgery, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform.

To apply for this apprenticeship email us your CV stating the reference "1453" at apprenticeships@bacoll.ac.uk.